Overcharged for Healthcare?
Surprise Medical Bills?
Lack of Insurance Coverage?
Over Priced Medical Services?
Poor Quality of Medical Care?
​
We can help!
We specialize in reviewing your bills, medical records, and health insurance benefits to identify instances of overbilling, inaccurate charges, and potential quality concerns then directly negotiating for you so you do not pay for the overcharges.
Our
Story
Why We Started This Service
Leigh J. Mack, MD, PhD, FAPCR, CPI, the founder of Patient Overwatch, has extensive experience in the healthcare industry. He previously served as a Corporate Physician Advisor for a large healthcare system spanning three states with over 1,000 beds. Dr. Mack has also consulted on projects with renowned institutions such as Tuft's Medical Center and Duke Health, among others. In addition to his medical background, he is a US Army veteran who served as an Infantry and Cavalry officer, as well as a Civil Affairs officer for the South Carolina State Guard.
In 2024, after interviewing for a position at a healthcare system in Iowa, Dr. Mack came to the realization that most healthcare systems and hospitals suffer from inefficiencies and lack the visionary leadership needed to streamline their operations, unlike other industries. Disillusioned with the current state of the US healthcare system, he decided to pursue an alternative path to help patients in a more meaningful way.
Guided by the Hippocratic oath, which states, "I will remember that I do not treat a fever chart, a cancerous growth, but a sick human being, whose illness may affect the person's family and economic stability. My responsibility includes these related problems, if I am to care adequately for the sick," Dr. Mack founded Patient Overwatch.
Drawing inspiration from military support roles such as snipers, artillery, and joint fire missions, Patient Overwatch aims to identify and address potential problems before they escalate into serious issues. The organization is dedicated to proactively supporting patients, ensuring that they have the necessary resources and guidance to navigate their healthcare journey. As Dr. Mack puts it, "We have your 6!"
About Our Service
Welcome to Patient Overwatch – Your Partner in Fair Medical Billing
​
​
At Patient Overwatch, we believe that patients deserve clear, fair, and accurate medical bills. Our mission is to offer a personalized, hands-on service that guides you through the often overwhelming world of medical billing, helping you save money and gain peace of mind.
How Patient Overwatch Works
​
1. Understanding Your Situation We start with a phone consultation to discuss your unique medical billing concerns and challenges. This conversation allows us to fully understand your situation so we can provide the most effective support for your needs.
​
2. Collecting Your Documents Once you sign up with us, we help gather all essential documents, including itemized bills, medical records, and explanations of benefits. For patients treated at non-profit hospitals, we also assess your eligibility for IRS rule 501(r) discounts, which can further reduce costs.
​
3. Reviewing for Errors and Overcharges Our experienced team carefully reviews your bills and treatment records, looking for potential errors, overcharges, or discrepancies in care quality. We go over our findings with you so you’re informed every step of the way.
​
4. Negotiating Savings on Your Behalf If we discover overcharges, we negotiate directly with the healthcare provider or hospital to secure a fair adjustment to your bill. Once the revised bill is issued, we’ll notify you securely through our HIPAA-compliant email system.
​
Transparent, Affordable Pricing
Our fee is straightforward: you only pay 20% of the savings we negotiate for you, capped at a maximum of $1,000 (including a $100 deposit). Whether we save you $5,000, $20,000, or more, you’ll never pay over $1,000 for our services. If we do not find any mistakes we refund you your deposit of $100.00.
​
The Patient Overwatch Advantage
​
With Patient Overwatch, you’re not just another case; you have a dedicated advocate committed to your financial well-being. We handle the complexities of medical billing so you can focus on what truly matters—your health.
​
Contact us today to discover how Patient Overwatch can help you take control of your medical bills with confidence
